Shipping & Delivery Policy

All confirmed orders are processed, quality-checked, and packed for shipment within 1 to 2 business days (orders placed on Sundays/holidays processed next business day).

Orders placed on Sundays or gazetted public holidays are processed on the immediately following business working day.

Upon packaging and dispatch from our fulfillment center, an automated shipping confirmation containing the carrier name and live tracking number (AWB) is dispatched to your registered email and mobile number.

BrandX delivers to thousands of serviceable postal pin codes across India, covering Tier-1 metro cities, Tier-2, Tier-3 cities, and regional destinations.

We partner with reputable logistics carriers including Bluedart, Delhivery, Ecom Express, and Xpressbees to ensure timely and safe transit.

You can check pin code serviceability during checkout before finalizing your purchase.

Shipping fees, where applicable, are calculated transparently at checkout based on order value and delivery destination. All charges are clearly displayed in your shopping cart and order summary before you make any payment.

Promotional free shipping offers are applicable as indicated during promotional offers and checkout.

There are no hidden fees or unexpected post-purchase handling charges.

Standard delivery timeline across India is typically 3 to 7 business days depending on destination pin code and courier serviceability following courier dispatch.

Major metropolitan regions (such as Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata) typically receive deliveries within 2 to 4 business days.

Non-metro, regional, and North-Eastern locations generally require 4 to 7 business days depending on local logistics connectivity.

As soon as your package is dispatched, a unique Airway Bill (AWB) tracking number and direct tracking URL are provided via SMS and email.

You can check live tracking updates anytime on our dedicated Track Order page (/track-order) using your Order ID or contact details.

Tracking milestones reflect real-time updates: Order Picked Up, In Transit, Arrived at Local Facility, and Out for Delivery.

While we and our logistics partners endeavor to meet estimated delivery schedules, minor delays may occasionally occur during peak festive seasons, extreme weather disruptions, regional transport strikes, or unforeseen logistics bottlenecks.

In the event of an extended delay, our support team proactively monitors transit status and coordinates with the carrier to expedite resolution.

Our courier delivery executive will make up to three (3) delivery attempts at your specified shipping address. If you are unavailable, the courier will attempt to reach you on your registered mobile number.

Please ensure your delivery address, landmark, and contact number are accurate during checkout to prevent delivery failures.

If a shipment remains undelivered after multiple verified attempts or due to an incorrect address, it will be returned to our fulfillment warehouse (Return to Origin - RTO). Our support team will contact you to arrange re-dispatch or process an appropriate resolution.

If the outer delivery package appears severely crushed, punctured, opened, or tampered with at the time of delivery, please refuse delivery from the executive or request that the courier record the parcel condition.

If you discover transit damage after accepting the parcel, please report the issue to BrandX Customer Care within 48 hours of delivery along with clear unboxing photographs and package details.

We will promptly arrange an expedited replacement or full refund at zero additional expense to you.

For any assistance with shipping, tracking updates, or address modifications before dispatch, please contact our support desk:

• Email: support@brandx.com

• Phone: +91 1800-000-0000

• Support Hours: Monday to Saturday: 10:00 AM – 7:00 PM IST

• Business Address: Main Market, Railway Road, Samalkha, Panipat, Haryana - 132101, India