CUSTOMER CARE & ASSISTANCE
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Have questions about your order, shipping, returns, or product fits? Our customer care team is here to help.
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Customer Support
- Support Email:
- support@brandx.com
- Customer Care Phone:
- +91 1800-000-0000
- Operating Hours:
- Monday to Saturday: 10:00 AM – 7:00 PM IST
- Response Time:
- Within 24 to 48 business hours
Merchant & Business Information
- Brand / Store Name:
- BrandX
- Legal Entity Name:
- BrandX Retail
- Physical Business Address:
- Main Market, Railway Road, Samalkha, Panipat, Haryana - 132101, India
Grievance Redressal Officer
As per Consumer Protection (E-Commerce) Rules, 2020, you may contact our designated Grievance Officer for escalated concerns:
- Officer Name & Role:
- Customer Care Lead (Nodal & Grievance Officer)
- Grievance Email:
- grievance@brandx.com
- Resolution Window:
- Acknowledgment within 48 hours; resolution within 1 month of complaint receipt
Payment issue?
If a payment is deducted but your order status is unclear, contact us with your order or payment reference so the issue can be checked.